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When choosing a shipping option, please ensure that it is correct. We will not be held liable for any mistaken orders.
If you choose to collect the book you ordered but then rather need it delivered you will have to incur the shipping fees separately.
If you wish to return your purchase you must contact us, request a refund and incur the costs of returning the product in the same condition as you received it. You will also be liable to pay the shipping costs for the initial sending of the books to you.
- Delivery Charges: All delivery charges are given on our checkout page and are in accordance with PAXI, PUDO or PostNet services and include packaging charges. We are not responsible for delayed deliveries caused by problems that arise from shipping the product to you. These include but are not limited to, customs detaining shipments, customs inspections, service delivery strikes, acts of God. This means that if an order is delayed, a customer is not entitled to a refund. All delivery times given are estimates only and refunds will be made at the discretion of BookFish. If delivery is made and you are not available to collect, resulting in the product being returned to BookFish, you will be liable for the shipping costs due to non delivery.
- Proof of delivery: You accept that BookFish need not prove you personally received the goods, but that any person at the delivery address signed for it or collected it from an outlet. If you do not report a delivery missing within 6 months of us dispatching it, the delivery package will be deemed to have been delivered and we need not provide any proof of delivery.
- If you choose to collect from us directly: Please contact us to arrange a suitable time. If you don't collect the goods within 6 months, you authorise us to dispose of the goods in any manner we see fit without the need to contact you regarding this. Should you receive a delivery where the contents of the package do not match the items listed on the dispatch note included with the package, you agree to notify us immediately and accept that the item may not be in stock, we shall refund your monies accordingly.
- Errors: BookFish shall take all reasonable efforts to accurately indicate prices and delivery and packaging charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, BookFish will not be obliged to sell products at such incorrect prices and/or delivery charges and shall only be liable to refund monies paid should you not wish to proceed with the purchase at the correct price and/or delivery charge.